NCCTE.2016.BF10.01.00 - Understand communication skills and customer relations.
NCCTE.2016.BF10.01.01 - Apply verbal skills to obtain and convey information. (CO:053, QS LAP 29) (CO:084) (CO:061) (CO:114)
NCCTE.2016.BF10.01.02 - Record information to maintain and present a report of business activity. (CO:085) (CO:086) (CO:087)
NCCTE.2016.BF10.01.03 - Write internal and external business correspondence to convey and obtain information effectively. (CO:016) (CO:088) (CO:089) (CO:090)
NCCTE.2016.BF10.01.04 - Foster positive relationships with customers to enhance company image. (CR:003, CR LAP 1)