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NORTH CAROLINA CAREER AND TECHNICAL EDUCATION STANDARDS
Business, Finance, and Marketing Education
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Grade 9 - 12
Course:
Sales II
NCCTE.2020.MI32
- Sales II
NCCTE.2020.MI32.01.00
- Understand sales processes and techniques to enhance customer relationships and to increase the likelihood of making sales.
NCCTE.2020.MI32.01.01
- Establish relationship with customer/client.
NCCTE.2020.MI32.01.02
- Determine prospect's buying motives for use in selling.
NCCTE.2020.MI32.01.03
- Determine customer/client needs.
NCCTE.2020.MI32.01.04
- Assess prospect's needs in relation to product offering.
NCCTE.2020.MI32.01.05
- Respond appropriately to prospect's individual personality type.
NCCTE.2020.MI32.01.06
- Propose solution to prospect's needs/challenges (sales talk, sales proposal presentation).
NCCTE.2020.MI32.01.07
- Facilitate prospect's buying decisions.
NCCTE.2020.MI32.01.08
- Convert customer/client objections into selling points.Â
NCCTE.2020.MI32.01.09
- Demonstrate good/service.
NCCTE.2020.MI32.01.10
- Demonstrate suggestion selling.
NCCTE.2020.MI32.01.11
- Negotiate sales terms/agreement.
NCCTE.2020.MI32.01.12
- Close the sale.
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