| 1.00 | Understand the planning and organizing role of management. | 37% | B2 Understand Conceptual |
| 1.01 | Discuss employment opportunities in business management and administration. | 5% | - |
| 1.02 | Explain the concept of management. | 8% | - |
| 1.03 | Discuss the nature of managerial planning. | 5% | - |
| 1.04 | Explain managerial considerations in organizing. | 6% | - |
| 1.05 | Explain the organizational design of business. | 5% | - |
| 1.06 | Explain the nature of project management. | 8% | - |
| 2.00 | Understand the staffing and directing role of management. | 29% | B2 Understand Conceptual |
| 2.01 | Discuss the nature of human resources management. | 8% | - |
| 2.02 | Describe managerial considerations in staffing. | 8% | - |
| 2.03 | Discuss managerial considerations in directing. | 8% | - |
| 2.04 | Orient new employees. | 5% | - |
| 3.00 | Understand the relationship between customer service and business management. | 34% | B2 Understand Conceptual |
| 3.01 | Discuss the nature of customer relationship management. | 5% | - |
| 3.02 | Describe the use of technology in customer relationship management. | 4% | - |
| 3.03 | Demonstrate a customer-service mindset. | 5% | - |
| 3.04 | Interpret business policies to customers/clients. | 4% | - |
| 3.05 | Adapt communication to the cultural and social differences among clients. | 3% | - |
| 3.06 | Handle customer/client complaints. | 5% | - |
| 3.07 | Identify company's brand promise. | 5% | - |
| 3.08 | Describe the impact of a person's social media brand on the achievement of organizational objectives. | 3% | - |
