Credential Information

2025-2026 Academic Year

Salesforce Administrator Certification

Credential Name	Salesforce Administrator Certification
Credential Vendor Info	Tech Talent and Strategy Hunter Galleher 1300 South Blvd. \| Charlotte, NC 28202 888.909.1542 https://www.techtalentandstrategy.com/
Implementation Year	2023-2024
Credential Auto Collect	No
Diploma Endorsement	ML05 = Yes
Validation Artifact	Electronic certificate and badge
Credential Lead Consultant	LCO
Course Number and Title	ML05 Introduction to Customer Relationship Management (LCO)
Credential as POL	ML05 POL = Yes
Pathway(s)	Marketing Management (MMGT)
Cost of Instructor Training	$0.00
Instructor Training Requirements	Available A teacher does not need the credential but we support and offer training in order for the teacher to obtain. This is training during the summer and support during the year.
Exam Voucher Expiration	N/A
Credential Lifespan	4 years
Renewal Options	N/A
SOC (Standard Occupational Classification) Code(s)
Articulation	No
Sequencing	No
Employer Transferability	Yes
Delivery Format	On-line
Proctored Environment Required	Yes
Proctored Requirements	N/A
Test Site Options and Requirements	N/A
Testing Environment Requirements	Students go to a testing center. This is an industry standard exam so school servers cannot be used.
Exam Time Allotment	90 minutes
Exam Passing Requirement	65% or higher
Retakes	Yes Must wait 90 days and pay half of the initial fee ($100 instead of $200)
Student Accommodations	Yes Accommodations are requested when a student registers for the on-line exam.
Multilingual Resources*	No
Directory Notes	None

The North Carolina Office of Career and Technical Education provides multiple opportunities for students to obtain Industry-Recognized Credentials during their high school career.
Industry-recognized credentials hold immense value as they not only validate student skills and knowledge in a specific field but also serve as a powerful stepping stone toward future careers.

They provide a competitive edge in the job market, making students more attractive to potential employers and increasing their earning potential.

Moreover, industry-recognized credentials often lead to more job opportunities and pathways for advancement, helping students embark on successful and fulfilling career journeys.

Beyond the immediate benefits, these credentials instill a sense of accomplishment and confidence, motivating students to pursue higher education or dive directly into the workforce with the skills and certifications needed to excel.

Ultimately, industry-recognized credentials empower high school students to bridge the gap between education and real-world employment, setting them on a path toward a brighter and more prosperous future.

Access the NCDPI Credentials and Reporting website to submit a credential application and to view the latest Credential Attainment Report.

^ Indicates the pathway is an approved Local Course Option (LCO) pathway.

* Where multilingual exams are indicated, please be advised that the state of North Carolina adheres to general statute as follows:
G.S.§115C-81.45(a) requires classes (silent on exams) to be conducted in English "[e]xcept when a board authorizes teaching in a foreign language to comply with federal law."
Therefore, NC CTE will abide with the Accountability guidance that LEAs are not required to provide exams in other languages. If they choose to do so, it will be at local discretion.