2024-2025 Credential Information
American Hotel and Lodging Association Certified Guest Service Professional
Credential Name | American Hotel and Lodging Association Certified Guest Service Professional |
Credential Vendor Info | American Hotel and Lodging Educational Institute Lauren Robin Manager, K-12 Sales Academic Market 233 S. Wacker Drive, Suite 3600 | Chicago, IL 60606-6383 lrobin@restaurant.org 312.627.2424 https://www.ahlei.org/Certifications/ |
Credential Auto Collect | No |
Diploma Endorsement | FH31 = Yes |
Validation Artifact | Copy of certificate |
Credential Lead Consultant | Gwen Turner gwen.turner@dpi.nc.gov |
Course Number and Title | FH31 Hospitality and Tourism Management I |
Credential as POL | FH31 POL = No |
Pathway(s) | Hospitality and Tourism Management (HOTM) |
Cost of Instructor Training | $197.96 For one instructor kit. Can be used multiple times. Can also purchase self-paced online course for students. |
Instructor Training Requirements | Required If not a teacher and Registered Academic Instructor, must apply to be a proctor on https://www.ahlei.org/ to access assessments and teaching resources. |
Exam Voucher Expiration | 1 year after purchase and/or 180 days after course key is redeemed |
Credential Lifespan | Lifetime |
Renewal Options | N/A |
SOC (Standard Occupational Classification) Code(s) | Food Service Managers (11-9051)Lodging Managers (11-9081) |
Articulation | No |
Sequencing | Yes |
Employer Transferability | Yes Industry-based certification |
Delivery Format | On-line or Paper/pencil |
Proctored Environment Required | Yes Proctoring not required for online exam |
Test Site Options and Requirements | None |
Testing Environment Requirements | N/A |
Proctored Requirements | Upon school adoption of Guest Service Gold, teachers should apply to become a Registered Academic Instructor at https://www.ahlei.org/ and access assessments and teaching resources. |
Exam Time Allotment | 60 minutes |
Exam Passing Requirement | 70% or higher |
Retakes | Yes Available for $15.00 |
Student Accommodations | Yes May be requested |
Multilingual Resources* | Yes Spanish version available |
Directory Notes | Test through district or at DECA Conference - certification through a partnership with American Hotel and Lodging Education Institute (AHLEI) |