2023-2024 Credential Information
Customer Service and Sales Certification
Credential Name | Customer Service and Sales Certification |
Credential Vendor Info | National Retail Federation Kate Fessler Director of Outreach, RISE Up FesslerK@nrf.com https://www.nrffoundation.org/riseup |
Credential Auto Collect | No |
Diploma Endorsement | Yes |
Validation Artifact | Students receive downloadable, printable certificates and they can download digital badges through: https://www.credly.com |
Credential Lead Consultant | Felisha Davis felisha.davis@dpi.nc.gov |
Course Number and Title | MA52 Marketing Applications |
Credential as POL | MA52 POL = No |
Pathway(s)^ | Marketing Management (MMGT) |
Cost of Instructor Training | $0.00 |
Instructor Training Requirements | Available Instructors are not required to earn the Customer Service and Sales certification. However, NRF offers teachers complimentary credentials if they would like to earn certifications. |
Exam Voucher Expiration | 1 year after purchase |
Credential Lifespan | 3 years |
Renewal Options | Yes Students may complete a renewal form and pay a $25 renewal fee. |
SOC (Standard Occupational Classification) Code(s) | First-Line Supervisors of Non-Retail Sales Workers (41-1012)Transportation, Storage, and Distribution Managers (11-3071) |
Articulation | No |
Sequencing | Yes Customer Service and Sales is the middle credential in a stackable set that includes Retail Industry Fundamentals and Business of Retail: Operations and Profit. However, there is no professional credential that is required to be employed in retail. |
Employer Transferability | Yes The certification validates transferrable skills. |
Delivery Format | On-line In some limited circumstances, paper-based exams are allowed (incarcerated individuals who are not able to access computers). |
Proctored Environment Required | Yes |
Test Site Options and Requirements | There are no requirements to serve as a test site. Students may take the exam at school. |
Testing Environment Requirements | N/A |
Proctored Requirements | The exam proctor must simply complete an attestation to follow exam protocol. |
Exam Time Allotment | 90 minutes |
Exam Passing Requirement | 70% or higher |
Retakes | Yes Pay a $25.00 retake fee. The retake fee is waived if there are special circumstances that merit that. |
Student Accommodations | Yes There is a time extension form and a more robust ADA form that includes screen readers, accommodations for students with IEPs, etc. |
Multilingual Resources* | Yes Exams are available with a Spanish helping translation (English version with Spanish accompanying text). |
Directory Notes | Student Badge - virtual and printable; student also receives wallet card. Partner with National Retail Federation; school becomes testing site once fee is paid. |