2025-2026 Credential Information
Certified Guest Service Professional
| Credential Name | Certified Guest Service Professional |
| Credential Vendor Info | American Hotel and Lodging Educational Institute Lauren Robin Manager, K-12 Sales Academic Market 233 S. Wacker Drive, Suite 3600 | Chicago, IL 60606-6383 lrobin@restaurant.org 312.627.2424 https://ahlei.servsafebrands.com/ |
| Implementation Year | 2024-2025 |
| Credential Auto Collect | No |
| Diploma Endorsement | FH31 = Yes |
| Validation Artifact | Copy of certificate |
| Credential Lead Consultant | Gwen Turner gwen.turner@dpi.nc.gov |
| Course Number and Title | FH31 Hospitality and Tourism Management I |
| Credential as POL | FH31 POL = No |
| Pathway(s) | Hospitality and Tourism Management (HOTM) |
| Cost of Instructor Training | $197.96 For one instructor kit. Can be used multiple times. Can also purchase self-paced online course for students. |
| Instructor Training Requirements | Required If not a teacher and Registered Academic Instructor, must apply to be a proctor on https://www.ahlei.org/ to access assessments and teaching resources. |
| Exam Voucher Expiration | 1 year after purchase and/or 180 days after course key is redeemed |
| Credential Lifespan | Lifetime |
| Renewal Options | N/A |
| SOC (Standard Occupational Classification) Code(s) | Food Service Managers (11-9051)Lodging Managers (11-9081) |
| Articulation | No |
| Sequencing | Yes |
| Employer Transferability | Yes Industry-based certification |
| Delivery Format | On-line or Paper/pencil |
| Proctored Environment Required | Yes Proctoring not required for online exam |
| Test Site Options and Requirements | None |
| Testing Environment Requirements | N/A |
| Proctored Requirements | Upon school adoption of Guest Service Gold, teachers should apply to become a Registered Academic Instructor at https://www.ahlei.org/ and access assessments and teaching resources. |
| Exam Time Allotment | 60 minutes |
| Exam Passing Requirement | 70% or higher |
| Retakes | Yes Available for $15.00 |
| Student Accommodations | Yes May be requested |
| Multilingual Resources* | Yes Spanish version available |
| Directory Notes | Guest Service Gold Tourism is the recommended training program to prepare for the Certified Guest Service Professional in this course. |
