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NORTH CAROLINA CAREER AND TECHNICAL EDUCATION STANDARDS
Business, Finance, and Marketing Education
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Grade 9 - 12
Course:
Business Management I
NCCTE.2020.BB40
- Business Management I
NCCTE.2020.BB40.01.00
- Understand the planning and organizing role of management
NCCTE.2020.BB40.01.01
- Discuss employment opportunities in business management and administration
NCCTE.2020.BB40.01.02
- Explain the concept of management
NCCTE.2020.BB40.01.03
- Discuss the nature of managerial planning
NCCTE.2020.BB40.01.04
- Explain managerial considerations in organizing
NCCTE.2020.BB40.01.05
- Explain the organizational design of business
NCCTE.2020.BB40.01.06
- Explain the nature of project management
NCCTE.2020.BB40.02.00
- Understand the staffing and directing role of management
NCCTE.2020.BB40.02.01
- Discuss the nature of human resources management
NCCTE.2020.BB40.02.02
- Describe managerial considerations in staffing
NCCTE.2020.BB40.02.03
- Discuss managerial considerations in directing
NCCTE.2020.BB40.02.04
- Orient new employees
NCCTE.2020.BB40.03.00
- Understand the relationship between customer service and business management
NCCTE.2020.BB40.03.01
- Discuss the nature of customer relationship management
NCCTE.2020.BB40.03.02
- Describe the use of technology in customer relationship management
NCCTE.2020.BB40.03.03
- Demonstrate a customer-service mindset
NCCTE.2020.BB40.03.04
- Interpret business policies to customers/clients
NCCTE.2020.BB40.03.05
- Adapt communication to the cultural and social differences among clients
NCCTE.2020.BB40.03.06
- Handle customer/client complaints
NCCTE.2020.BB40.03.07
- Identify company's brand promise
NCCTE.2020.BB40.03.08
- Describe the impact of a person's social media brand on the achievement of organizational objectives
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