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NORTH CAROLINA CAREER AND TECHNICAL EDUCATION STANDARDS
Business, Finance, and Marketing Education
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Grade 9 - 12
Course:
Business Management I
NCCTE.2020.BB40
- Business Management I
NCCTE.2020.BB40.03.00
- Understand the relationship between customer service and business management
NCCTE.2020.BB40.03.01
- Discuss the nature of customer relationship management
NCCTE.2020.BB40.03.02
- Describe the use of technology in customer relationship management
NCCTE.2020.BB40.03.03
- Demonstrate a customer-service mindset
NCCTE.2020.BB40.03.04
- Interpret business policies to customers/clients
NCCTE.2020.BB40.03.05
- Adapt communication to the cultural and social differences among clients
NCCTE.2020.BB40.03.06
- Handle customer/client complaints
NCCTE.2020.BB40.03.07
- Identify company's brand promise
NCCTE.2020.BB40.03.08
- Describe the impact of a person's social media brand on the achievement of organizational objectives
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