Return To Standards
NORTH CAROLINA CAREER AND TECHNICAL EDUCATION STANDARDS
Business, Finance, and Marketing Education
Download PDF
Grade 9 - 12
Course:
Sales I
NCCTE.2020.MI31
- Sales I
NCCTE.2020.MI31.02.00
- Understand the nature and scope of selling, customer relationships, the selling process, and the company's image and brand
NCCTE.2020.MI31.02.01
- Explain the nature and scope of the selling function.
NCCTE.2020.MI31.02.02
- Explain the role of customer service as a component of selling relationships.
NCCTE.2020.MI31.02.03
- Understand how to handle customer/client complaints and difficult customers.
NCCTE.2020.MI31.02.04
- Explain key factors in building a clientele.
NCCTE.2020.MI31.02.05
- Explain the selling process.
NCCTE.2020.MI31.02.06
- Identify and determine how to reinforce a company's brand promise.
NCCTE.2020.MI31.02.07
- Explain the use of brand names in selling.
Top Of Page