Return To Standards
NORTH CAROLINA CAREER AND TECHNICAL EDUCATION STANDARDS
Business, Finance, and Marketing Education
Download PDF
Grade 9 - 12
Course:
Sales I
NCCTE.2020.MI31
- Sales I
NCCTE.2020.MI31.01.00
- Understand employment opportunities, effective communication, personal branding, and emerging trends in selling.
NCCTE.2020.MI31.01.01
- Explain employment opportuities in professional selling.
NCCTE.2020.MI31.01.02
- Explain the nature of effective communication.
NCCTE.2020.MI31.01.03
- Understand the importance of personal branding to the selling process
NCCTE.2020.MI31.01.04
- Identify emerging trends for use in selling
NCCTE.2020.MI31.02.00
- Understand the nature and scope of selling, customer relationships, the selling process, and the company's image and brand
NCCTE.2020.MI31.02.01
- Explain the nature and scope of the selling function.
NCCTE.2020.MI31.02.02
- Explain the role of customer service as a component of selling relationships.
NCCTE.2020.MI31.02.03
- Understand how to handle customer/client complaints and difficult customers.
NCCTE.2020.MI31.02.04
- Explain key factors in building a clientele.
NCCTE.2020.MI31.02.05
- Explain the selling process.
NCCTE.2020.MI31.02.06
- Identify and determine how to reinforce a company's brand promise.
NCCTE.2020.MI31.02.07
- Explain the use of brand names in selling.
NCCTE.2020.MI31.03.00
- Understand communications channels and the use of technology in selling.
NCCTE.2020.MI31.03.01
- Identify communications channels used in sales promotion.
NCCTE.2020.MI31.03.02
- Describe the use and impact of technology in the selling function.
NCCTE.2020.MI31.04.00
- Understand how to acquire product knowledge to communicate product benefits and to ensure appropriateness of product for the customer.
NCCTE.2020.MI31.04.01
- Acquire product information for use in selling.
NCCTE.2020.MI31.04.02
- Identify product features and benefits.
NCCTE.2020.MI31.04.03
- Recommend specific product.
NCCTE.2020.MI31.05.00
- Understand the role of purchasing agent, the buying behaviors of the customer, and data used in making selling decisions
NCCTE.2020.MI31.05.01
- Understand the role of the purchasing agent.
NCCTE.2020.MI31.05.02
- Explain factors that influence customer buying behavior.
NCCTE.2020.MI31.05.03
- Identify data monitored for marketing decision making.
Top Of Page